Shipping Policy

Last updated: June 18, 2026

Processing Time

Orders are typically processed within 5–10 business days.

Once your order has shipped, you will receive a tracking confirmation by email.

Shipping

We currently ship to:

• Netherlands
• Belgium
• Luxembourg
• Germany

Shipping costs are calculated at checkout.

Delivery times are estimates and may vary depending on destination and carrier.

Address Changes

Please ensure your shipping address is correct before placing your order.

If you need to make changes, contact us at info@glassandjungle.com within 24 hours of placing your order.

Once an order has shipped, we may not be able to make changes.

Delivery Issues

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the packaging
• Photos of the damaged item

Please keep all packaging materials until the issue has been resolved.

If your package has not arrived within 7 days of the estimated delivery date, please contact us and we will help investigate the shipment.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or non-collection, we may issue a refund excluding shipping costs.

Alternatively, the order can be reshipped at the customer’s expense.

Contact

For any shipping-related questions, please contact:

info@glassandjungle.com